Pulse™, Innergy's Business Toolkit, is a library of easy-to-use, web-based tools for business professionals who literally want to check the heartbeat of their business to ensure they are maximising performance and profitability.
The tools include:
Benchmarking the key components of your business against best practice data to ensure you follow an appropriate framework to achieve your strategic business goals and enabling you to identify any possible gaps and opportunities for growth.
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Assessing the levels of motivation and engagement of your employees, and identifying key areas for change and improvement.
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Benchmarking individual leaders' performance against opinions systematically collated from a wide range of coworkers, peers and direct reports.
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Identifying the gaps in employee skills and behaviour to enable organisations to develop robust training interventions that achieve the most effective ROI.
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Assessing the true value of your prospect and existing customer base, to ensure your customer facing employees can prioritise how and where they spend their time.
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Measuring each stage of the customer journey, to enable you to deliver a level of service excellence that delivers an increase in customer referrals, repeat business and client penetration.
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Evaluating the quality of your service provision in the eyes of your customers, enabling you to improve engagement, increase margins and account development.
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Benchmarking the behaviours and abilities that will deliver success in your organisation, giving you a high level of certainty in all of your people decisions.
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