The Challenge
Robert Half International is the world’s largest specialised financial recruitment consultancy and leaders in the UK for finance jobs, accountancy jobs and banking jobs. In March 2010, Robert Half International was again ranked first in its industry on FORTUNE® magazine's list of the World's Most Admired Companies.
The European HR team recognised that following the difficult economic climate that the company and their clients had faced through 2008 and 2009, and the changes caused by that, there had been some disengagement with their staff particularly in their support services.
The Solution
Innergy were engaged by Robert Half to carry out an Employee Engagement survey for the support services functions across the European offices in UK, Germany and France. The design and development of the survey was done in conjunction with the European HR management, so that the specific issues were addressed and each survey was written in the appropriate language.
The survey included the ability to benchmark each of the offices, and the departments within each office in order to unearth the comparable management effectiveness.
Innergy used their proven online survey tool to manage the survey and delivered a detailed report with recommendations to deliver positive change across the offices and departments.
The Outcome
Robert Half have shared the results and recommendations of the survey with their management and staff and are implementing a series of projects involving the staff to significantly improve the engagement of the staff with the ultimate aims of improving performance, increasing retention of staff and further promoting Robert Half as a great place to work.
What they said…
“We worked with the Innergy team to produce an employee survey that would help us to understand the level of employee engagement in our business at the beginning of 2010.
Innergy was able to support the launch of this survey despite our request for the questions and instructions to be produced in three different languages to match our employee population.
The results of the survey were presented in a detailed and meaningful format, allowing us to follow up with suitable action points that will enable us to focus on increasing the levels of employee satisfaction throughout the year”.
Vicky Milsom - Head of HR
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