• Designated Associates

    The Challenge

    Designated Associates are a Wirral-based business consultancy specialising in Customer Relationship Management, IT solutions and Training. Managing Director Elaine Owen wanted to enhance her own leadership skills and learn how to maximise the performance of her staff so that she could incorporate working a shorter day in 2007.

    The Solution

    Elaine attended a four-part “Results through Leadership” course which enabled her to develop a strategy and use tools provided on the course to inspire and motivate her staff by maximising their potential.

    The Outcome

    The programme was extremely valuable, with Elaine noticing a marked improvement in staff motivation and communication within her team. She decided to go part time from September 2006.

    What they said..

    "I found the Results through Leadership programme extremely valuable. It was fascinating to work with other senior managers and develop such innovative and inspirational leadership strategies - and they really work! "

    Elaine Owen Managing Director, Designated Associates